refund-policy

**Refund Policy**

At The Shopper Saga, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund under the following terms:

1. **Refund Eligibility**
– You must initiate a return request within 3 days of receiving your item(s).
– Items must be unused, in original packaging, and in the same condition as received to qualify for a refund.

2. **Return Process**
– Contact our support team at hannielanan123@gmail.com within the 3-day window to initiate your return.
– We will provide instructions on how to return the item(s), including the return address and any required information.
– Shipping costs for the return are the responsibility of the customer unless the item arrived damaged or defective.

3. **Refund Processing**
– Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

4. **Exclusions**
– Some items, including personalized products or items marked as final sale, may not be eligible for returns or refunds.

For further assistance, please contact us at hannielanan123@gmail.com.